Ticket Settings

The channel where your ticket panel is posted. Right-click a channel in Discord and select Copy Channel ID to get the ID.

A channel where the bot sends log messages when tickets are opened and closed. Includes ticket number, category, user, and message count. This can also be set per-panel to use different log channels for different panels.

The message shown when a new ticket thread is created. This is the first thing the user sees in their ticket.

The message shown when a ticket is closed. Appears alongside who closed it and any close reason.

The color of the sidebar bar on ticket embeds and log messages. Enter a hex color code (e.g., #5865F2) or use the color picker.

Text shown at the bottom of ticket embeds. Defaults to "Tixie".

When enabled, audit log events (settings changes, ticket actions, etc.) are posted as embeds to your log channel in real time. Requires a log channel to be configured on your panel.

None — tickets are not auto-assigned; staff must claim them manually.
Round Robin — new tickets are automatically assigned to the staff member with the fewest open tickets.

A visual if/else/then routing system. Build flowchart-style rules that execute when a ticket is created — route to different channels, auto-assign staff, apply tags, set priority, and more based on conditions like user roles, account age, or category. Free guilds get 1 condition; premium gets unlimited. Configure on the Ticket Router page.

Changes the language of bot messages in Discord (ticket created, closed, feedback prompts, error messages). Does not affect the dashboard. Options: English, Español, Français, Deutsch, Português.

Create tickets as forum posts instead of threads. Requires a forum channel to be selected when creating your panel in the dashboard.