Categories
Categories define the types of support tickets users can open. Each category becomes a button on your ticket panel.
Free Tier Limit
Creating a Category
On the Categories page, fill in the form at the bottom and click Add Category. Each category has:
- Name — displayed on the button and in ticket embeds
- Emoji — shown before the name on the button
- Description — explains what this category is for
- Staff Role IDs — comma-separated Discord role IDs that get pinged when a ticket opens
Staff Roles
When a ticket is created, the bot adds members with the assigned staff roles to the ticket thread. This ensures the right people are notified for each type of issue.
To get a role ID, right-click a role in Discord's server settings (with Developer Mode enabled) and select Copy Role ID.
Opening Message
Each category can have a custom opening message that's sent as the first message in the ticket thread. This overrides the server's default welcome message for this specific category.
Use this to provide category-specific instructions, such as "Please include your order number" for a billing category.
Intake Forms
Intake forms are Discord modal popups that appear when a user clicks the category button. The user must fill out the form before the ticket is created. Their responses are posted in the ticket thread.
Each question has these options:
| Option | Description |
|---|---|
| Label | The question text (e.g., "Describe your issue") |
| Style | Short (single-line) or Paragraph (multi-line) |
| Placeholder | Hint text shown when the field is empty |
| Required | Whether the user must fill this out |
| Min/Max Length | Character limits (Discord max: 4000) |
Deleting Categories
Click the delete button next to a category to remove it. Existing tickets in that category are not affected — they remain in the database and can still be viewed in logs.
After deleting a category, you'll need to re-post your ticket panel for the button to disappear from Discord.