Audit Log

Every significant action is logged, including:

• Tickets — close, claim, status change, tags, notes
• Settings — any setting change (with before/after values)
• Categories — create, update, delete
• Panels — create, update, delete, deploy
• Staff — role and override changes
• AI — settings changes, KB article create/update/delete
• Canned Responses — create, delete
• White-Label — configuration changes

Navigate to the Audit Log page in the dashboard sidebar. Each entry shows:

• Time — when the action occurred
• Actor — who performed the action
• Action — what was done (e.g., ticket.close, settings.update)
• Details — target record and any metadata

For settings changes, you can see the exact before and after values for each field that was modified.

Filter the audit log by:

• Action type — show only ticket actions, settings changes, etc.
• Actor — see all actions by a specific person
• Date range — filter to a specific time period

Results are paginated with 50 entries per page.

Premium servers can enable the Post audit events to log channel toggle in Ticket Settings. When enabled, audit events are posted as embeds to your configured log channel in real time.