Ticket Panels
Panels are the embed messages posted in your Discord server that users click to open tickets.
What is a Panel?
A ticket panel is a Discord embed message with buttons — one for each support category. When a user clicks a button, a new ticket thread is created for them.
You can customize the embed title, description, color, footer text, thumbnail image, and which categories appear as buttons.
Creating a Panel
Click New Panel
On the Panels page, click the New Panel button in the top right. The panel editor opens with default values.
Configure the Embed
Set the panel's appearance:
- Title — the heading shown in the embed
- Description — instructions for users (supports line breaks)
- Embed Color — the colored bar on the left side of the embed
- Footer Text — small text at the bottom
- Thumbnail URL — optional image in the top right
Add Categories
Each category becomes a button on the panel. Click Add Category and enter a name, emoji, and description.
Click a category to expand it and configure advanced options:
- Opening Message — sent when a ticket opens in this category
- Intake Form — up to 5 questions shown in a popup before the ticket opens
Configure Intake Forms (Optional)
Intake forms appear as a Discord modal popup when a user clicks the category button. Each question has:
- Label — the question text
- Style — short text (single line) or paragraph (multi-line)
- Placeholder — hint text shown in the empty field
- Required — whether the field must be filled
- Min/Max Length — character limits
Preview & Post
The live preview on the right shows exactly how your panel will look in Discord. When you're happy with it:
- Save Draft — saves without posting to Discord
- Post to Discord — saves and sends the panel to the selected channel
Managing Panels
Existing panels are listed below the editor. You can:
- Edit — modify and re-post the panel
- Delete — remove the panel (the Discord message is not deleted)
Each panel shows its status (Draft or Posted), channel, category count, and creation date.
Per-Panel Settings
Each panel has its own settings that override the guild-level defaults. These are configured in the panel editor:
- Log Channel — override the guild log channel for this panel's tickets
- Close Message — custom message shown when tickets from this panel are closed
- Auto-Close Days — automatically close inactive tickets after this many days (premium)
- Delete on Close — delete the ticket thread instead of archiving it when closed (premium)
- DM Transcript on Close — send the ticket creator a link to their ticket transcript when the ticket is closed (premium)
- Spam Cooldown — minimum seconds between ticket creation per user for this panel (premium)
- Reminder Interval — send a reminder to the log channel for unanswered tickets after this many minutes (premium)
Multiple Panels