Bot Commands

Reference for all slash commands available with Tixie.

Command	Description	Permission	Premium
/close	Close the current ticket	In ticket thread	Reason option is premium
/claim	Claim a ticket	In ticket thread	Yes
/reply	Send a canned response	In ticket thread	Yes
/ask	Query the knowledge base with AI	In ticket thread	Yes
/status	Change ticket status	In ticket thread	No
Engagement Commands
/rank	Show your level and XP progress	—	No
/leaderboard	View the server's top members by XP	—	No
/suggest	Submit a suggestion to the server's suggestion board	—	No (basic)
/poll	Create a poll for members to vote on	—	No (basic)

Detailed Reference

/close

Close the current ticket. Must be used inside a ticket thread.

Options

Name	Type	Required	Description
`reason`	String	No	Reason for closing the ticket (premium only).

When a ticket is closed:

The ticket status is updated to CLOSED in the database
The thread is archived and locked
A close message is posted with who closed it and the reason (if provided)
An entry is logged to the log channel (if configured)

With premium, the ticket creator receives a DM with a 1-5 star feedback survey. The close reason is also saved and visible in the dashboard.

/claimPremium

Claim ownership of a ticket as a staff member. Shows other staff that you're handling this ticket.

Claims the ticket and records your user ID and timestamp. Other staff can see who claimed the ticket in the dashboard ticket detail view.

/replyPremium

Send a pre-written canned response in the current ticket.

Options

Name	Type	Required	Description
`name`	String	Yes	The name of the canned response (autocomplete available).

Start typing the response name and Discord will show autocomplete suggestions. The bot searches your guild's canned responses and shows up to 25 matches.

Canned responses are created and managed in the Canned Responses page of the dashboard.

/askPremium

Query the knowledge base using AI and generate a response for the current ticket.

Options

Name	Type	Required	Description
`question`	String	Yes	The question to search the knowledge base for.

The bot searches your knowledge base articles using semantic search (meaning-based, not just keyword matching) and generates an AI response. The response includes action buttons:

Send — post the AI response in the ticket
Edit — modify the response before sending
Dismiss — discard the response

Requires AI to be configured in the AI Settings page and available AI credits.

/status

Change the status of the current ticket. Must be used inside a ticket thread.

Options

Name	Type	Required	Description
`status`	String	Yes	The new status: Open, In Progress, Waiting, or On Hold.

Available statuses:

Open — default status when a ticket is created
In Progress — staff is actively working on the ticket
Waiting — staff is waiting on the user to respond. The ticket creator is automatically pinged.
On Hold — ticket is paused (e.g., waiting on an external dependency)

An embed is posted in the thread confirming the status change. Use /close to close a ticket instead.

Engagement Commands

/rank

Show your level and XP progress.

Options

Name	Type	Required	Description
`user`	String	No	View another member's rank.

Shows level, rank position, XP progress bar, total XP, messages sent, and voice minutes. Works for any member in the server.

/leaderboard

View the server's top members by XP.

Shows the top 10 members by XP with medal emojis, level, and total XP. Requires leveling to be enabled in your server settings.

/suggest

Submit a suggestion to the server's suggestion board.

Options

Name	Type	Required	Description
`title`	String	Yes	Suggestion title (max 100 characters).
`description`	String	No	Additional details (max 1000 characters).

Posts a suggestion embed in the configured channel with upvote and downvote buttons. The server must have suggestions enabled in the dashboard.

With premium, anonymous mode is available so suggestions can be posted without revealing the author. Auto-thread for discussion is also enabled.

/poll

Create a poll for members to vote on.

Options

Name	Type	Required	Description
`question`	String	Yes	Poll question (max 256 characters).
`option1`	String	Yes	Option 1.
`option2`	String	Yes	Option 2.
`option3`	String	No	Option 3.
`option4`	String	No	Option 4.
`option5`	String	No	Option 5.
`duration`	Integer	No	Duration in minutes, 1–10080 (default: 1440 = 24h).

Creates a poll embed with numbered vote buttons. Results show live with percentage bars. Polls auto-end after the duration expires.

Free: up to 5 options, 7-day max duration.

With premium: up to 10 options, 30-day max duration, multi-vote, anonymous voting, role-restricted polls, and hidden results until the poll ends.