Dashboard Guide
The web dashboard lets you configure every aspect of Tixie for your server.
Accessing the Dashboard
Sign in at the homepage with your Discord account. You'll see a list of all servers where you have Manage Server permission.
Click Manage on a server that has the bot installed, or Install to add the bot first.
Permission Required
Overview Page
After selecting a server, you land on the overview page showing:
- Open Tickets — currently active tickets
- Closed Tickets — total resolved tickets
- Categories — number of support categories
- Total Messages — all messages across all tickets
- Configuration — your current channel and counter settings
Sidebar Navigation
The sidebar shows available pages. Some are only visible with a premium subscription:
- Overview — server stats and config summary
- Panels — create and manage ticket panels
- Ticket Settings — channels, messages, and advanced config
- Ticket Logs — browse all tickets
- Tickets Queue — manage open tickets by status
- Ticket Router — visual routing rules (premium: unlimited conditions)
- Canned Responses — premium
- AI Settings — premium
- Knowledge Base — premium
- Analytics — premium
- Search Tickets — premium
- Audit Log — available to all tiers
- Staff Management — premium
- White-Label Bot — premium
Page Guides
Ticket Panels
Create and manage ticket panel embeds.
Ticket Settings
Configure channels, messages, and premium features.
Categories
Manage support categories and intake forms.
Ticket Logs
Browse and search past tickets.
Ticket Router
Visual if/else routing rules for new tickets.
Canned Responses
Create reusable message templates.
AI & Knowledge Base
AI auto-responses and knowledge base articles.
Audit Log
Track all admin and staff actions.